F. A. Q.

Answers to the Most Popular Questions

Ordering Details

This section is devoted to answering customers questions concerning drugs, placing orders and after-ordering details. We tried to describe all most important aspects as detailed as possible.

How to make an order?
You can choose necessary medications and devices using either drug categories catalog or search bar on our website «Home» page. Ordering procedure is very simple but if you have any questions or difficulties, you can visit our «How to Order» page. It contains detailed step-by-step instruction on placing orders and payment.
What is the minimal order amount?
We set no precise minimal order amount. However, we have special
offers depending on order amount concerning shipping and insurance details. Visit our
«Shop» page to learn more.
Why are drugs in your catalogue cheaper than in regular pharmacies?
We cooperate directly with drugs manufacturers without involving and overpaying to third parties, which makes our products cheaper and affordable to everyone, as we sell medications without any extra charge.
Are your products genuine and quality?
We offer only registered and certified products that come directly from manufacturers, carefully comply with all storage and shipping requirements and even have our own control system.
Is Rx necessary for obtaining your products?
No, we do not require any prescription list and also provide consultations on each drug presented in our Products list. But we insistently recommend to consult your doctor before obtaining and using any medication.
Is it possible to cancel my order?
You may cancel your order, but only until it was shipped. As soon as you get any shipping details, your order becomes impossible to cancel.
Is it possible to return my order?
According to pharmaceutical law, all medications are not subjects to exchange or return. Before making any orders, consult your doctor or medical specialist as the sale is final.

Payment Conditions

Here we put everything you want and need to know about payment options. All the most bothering questions on that subject are gathered here and accompanied with proper, full and complete answers.

How to pay for my order?
Our pharmacy offers several payment options. You may get a detailed information about possible payment methods at our «Payment Options» page.
Is it safe to use credit cards for payment?
Our website provides complete safety of any of your personal data.
Our privacy policy guarantees that we don’t disclose your details to any third parties, except for cases requiring such actions.
How to get a discount?
Often our pharmacy arranges special offers and sales. We have favorable and attractive discount and bonus system. The easiest means is to get Canadian Pharmacy Coupon Code. Follow our updates to get medications at even lower price.
How can I refund my money?
If for some reason you are not satisfied with your order (the package is broken, the products are damaged, you didn’t receive your order, etc.), we can either resent your order or refund money. Please contact our Support group via e-mail in case you have any troubles.

Shipping and Delivery

If anything troubles you about shipping and delivering your order, this section is what you need to look through. Our specialists tried to answer all possible questions that may arise and provide accurate information about our delivery system.

What shipping methods do you use?
There are 2 methods we ship your orders: EMS Express Courier and Regular Airmail. To learn more shipping details visit our «Shipping Policy» page.
How long does delivery take?
Depending on chosen shipping method, delivery takes from 8 to 21 days.
Do you ship internationally?
Yes, we ship our products worldwide. No matter what country you live in, you may easily buy our products and be sure you will get them.
Do you guarantee anonymity during packaging?
You may be calm and not worry. We respect our customers privacy and ensure you that you parcel will remain unmarked during whole delivery process and other people won’t be able to see what is inside the package.
What should I do if I didn’t receive my order?
Such cases occur extremely rare, but if for some reason you parcel didn’t come, we suggest resending your parcel as soon as possible or refund your money.

Privacy and Confidentiality

This section contains answers to questions about our privacy and anonymity policy.

Do you guarantee privacy?
Of coarse we do! Visit our «Privacy Policy» and «Confidentiality Policy» pages to get as much information about this question as possible.
What security systems for data protection do you use?
We can assure you of complete safety and reliability of our service. We apply https protocol, which encrypts data, and SSL system – 128-bit encryption – to prevent your data from any illegal actions and stealing. These services warrant protection from any attempts of unauthorized access.

Customer’s Support

In case any troubles or problems with choosing product, our service operation or any other questions, here is your way out. This sections is created to solve all this and many other questions about our customer support service.

Do you provide consultations about products?
We advise you in any case consult your doctor on whatever questions or troubles you have and remind that self-medications is fraught with dangerous consequences. However, our specialists are glad to provide you proper and accurate consultation on all products in our product list. All you need is to drop us e-mail and we will answer all your questions as soon as possible.
Do you provide anti-spam protection?
Our website keeps to strict «Anti-Spam Policy». Our customers are safely protected against any spam messages without their consent. If you came across some suspicious mailing, address our support group via e-mail and we will try to do our best to solve this problem.
What if I haven’t found answer to bothering me question?
In case you have any question not included in this list, please contact us by e-mail support@mycanadianpharmacyteam.com, and our specialists will be glad to help you.

Generic Drugs

Our pharmacy mainly specializes on generic drugs. What are they, how they affect the body and everything about their price may be found here.

What are generics?
Generics are the drugs identical to originals in formula and effect, but are sold without patent when original drug’s license expires.
Are generics as effective as originals?
Yes, generics’ effectiveness is absolutely the same while its formula is identical to that of the original drug. Its components are the same, so are indications, contraindications and side effects. Generic drugs production is controlled and approved by US FDA.
Why are generics cheaper than original drugs?
Generics are not patented drugs; pharmaceutical companies didn’t carry out a raw number of clinical trials for effectiveness and side effects, because generics are produced based on tests results of original drugs and are sold not under brand name, that is why their price is considerably lower, which makes them affordable to a greater number of people.